Electronic monitoring to slash waiting times at Hong Kong clinics
05-May-16, South China Morning Post
An electronic management system could save patients millions of hours wasted in queues at specialist public sector clinics.
%20South%20China%20Morning%20Post.jpg "Electronic monitoring to slash waiting times at Hong Kong clinics (c) South China Morning Post")
Image: South China Morning Post
The system, developed by United Christian Hospital, Queen Elizabeth Hospital and Hong Kong Eye Hospital, tracks the patient from the moment their appointment slip is scanned on arrival. The time they enter the consultation room is also recorded when the doctor scans their medical record.
Queue status is instantly updated on a display screen in the waiting hall, informing patients how much longer they have to wait.
If waiting times were particularly long, more medics could be called in or patients redirected instead of sitting idly for hours in the clinic.